What kind of technical support do you provide? We provide free technical support for JG Design Group via email and telephone. We have a special email address for technical support requests that our staff checks frequently so that you can be sure your question is addressed quickly. You can also call us during office hours. Back to Top
Can you set up my email accounts? Yes, your website hosting package comes with at least 3 email accounts. We will help you figure out the best way to handle processing your business emails, whether it's setting up new accounts, or forwarding your emails to your current address. Back to Top
Do you offer an email program to send out messages to my customers? We have a great email program that provides a similar function to products like Constant Contact. Using our Mailer you can collect and manage multiple email lists, schedule and send bulk messages such as announcements and e-newsletters. It's a great marketing tool! Back to Top
Do you charge me any fees for sales on my site, such as a per transaction or percentage of my sales? No, your monthly fees for JG Design Group will be the same regardless of the number or volume of sales on your website. If you have a merchant account you will incur monthly fees from your merchant account provider for credit card processing fees. Back to Top
Do you charge for technical support? Technical support for the JG Design Group system is free. If you experience a technical problem with your website or shopping cart's function we will always repair the problem promptly, at no cost to you. Back to Top
What am I am getting for the monthly fee? JG Design Group brings a lot of value for the monthly fee we charge. It includes the following services for most of our sites;
Do you only provide eCommerce services for small businesses? JG Design Group is perfect for the small to medium online business offering between 10 and 6000 products. Back to Top
I don't have time to update my own website. Can you do it for me? We do update our customers' sites at an hourly rate or by retainer program.
JG Design made our long time website project a reality. Now our business has more visibility and our interaction with customers and suppliers is easier and faster. We finally have a website that we can feel proud of thanks to JG Design. Miriam Calvo - Q.A. Manager - Cardic Machine Products
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